With the Trust & Safety Metrics tab, sellers can now see their order fulfillment stats in real-time to make sure their shipment times, fulfillment rates, and cancellation rates aren’t negatively affecting their business.

Whatnot is one of the fastest-growing marketplaces in the world, and with that growth comes increased responsibility to ensure safety at every stage of the buying and selling experience.

While Whatnot was built to create a safe, welcoming space for people to share their passions with others, a few years ago we recognized that the Sports Card community presented unique trust and safety challenges that needed solving.

The Whatnot Trust & Safety team plays a critical role in identifying issues and enforcing policies to help keep our community safe. Today, we’ll dig a bit deeper into how we evaluate, investigate, and take action on cases involving fraud, behavioral or logistical issues.